Shipping policy

WHERE WE SHIP

 

BASQ ships across India. We do not ship internationally at this time.

 

SHIPPING CHARGES

 

Shipping is free on every order, with no minimum value.

 

CASH ON DELIVERY

 

Cash on delivery is available across serviceable pin codes at no extra charge. Prepaid payment options are also available at checkout.

 

DISPATCH AND DELIVERY

 

Orders are dispatched within 1 to 2 business days of being placed. Orders placed on Sundays and public holidays are dispatched the next working day.

 

Once dispatched, delivery usually takes 2 to 4 business days in metro cities and 4 to 7 business days across the rest of India. Remote and hard-to-reach pin codes may take slightly longer.

 

TRACKING

 

You will receive tracking details by email and SMS as soon as your order is dispatched. If tracking has not moved for more than 48 hours, write to us and we will chase the courier on your behalf.

 

ADDRESS ACCURACY

 

Please double-check your address and phone number at checkout. We cannot redirect a parcel once it has been handed to the courier. If a parcel is returned to us because the address was incomplete or nobody was available across delivery attempts, we will contact you to arrange redelivery.

 

DELAYS

 

Couriers occasionally slow down during festivals, heavy rain, strikes or local restrictions. We will keep you informed if your order is affected.

 

DAMAGED PARCELS

 

If a parcel arrives visibly damaged, please refuse delivery where possible, or email basq.virasat@gmail.com within 48 hours with photographs. See our Refund Policy for how these are resolved.

 

QUESTIONS

 

Email basq.virasat@gmail.com or call +91 70824 34918.